Full-service Loss Prevention
We Handle your entire Collections process, including:
- Reviewing delinquencies and building necessary work queues
- Actively working delinquent accounts
- Initiating immediate, clear communication with member to determine their situation and establish a commitment to pay
- Providing consistent follow-up to reduce delinquencies and charge-offs
The Full-service option allows you to reduce operating expenses and staff cost.
Consultation
We provide a comprehensive in-house review or your Collections department, that includes:
- Reviewing current Policies
- Evaluating current practices, staff, tools, and software, and making recommendations for improvement
- Offering recommendations regarding daily leadership, motivation, and coaching of staff
- Training credit union staff on effective loss prevention techniques
- Recommending measurement tools to ensure accountability and consistent follow-up
Other Services
- Effective Lending Practices
- Strategic Services
- Asset/Liability Management
- Expense Control
